Original Webcast: Tuesday, March 31, 2020 @ 1:00 PM EDT
April is International Customer Loyalty Month, and we’re kicking it off with a special webinar! Customer loyalty is gold for small businesses, and independent pharmacies are no exception. And while there are areas where it’s more difficult to compete with the big box stores, customer service is where you can really stand apart.
Join FDS’s own David Roth and Clarence Lea, RPh, for our latest webinar as we discuss different ways you can boost customer loyalty in your pharmacy.
During this webinar, you will:
- Get customer service tips that will make your patients feel like family
- Discover what programs you can start using to improve patient outcomes
- Learn how the right combination of software and service can keep your patients coming back again and again
About the Speakers:
|David Roth is the Chief Marketing Officer for FDS. He is responsible for all aspects of marketing with a focus on how FDS works with their pharmacy clients to improve financial and patient outcomes. An expert on healthcare SaaS-based offerings, David began his enterprise software career at Kronos, Inc. before going on to work with companies like Evariant, Vikus, and HealthcareSource.|
|Clarence Lea, RPh is VP of Strategic Partnerships for FDS. Clarence has been involved in the retail pharmacy industry for over 40 years. In addition to opening his own pharmacy in 1986, he has also served as Director of Pharmacy for MediSTAT Pharmacies, VP of Pharmacy for JJSA, Director of Sales for CONDOR Pharmacy Systems, and VP of Account Management for TechRx. A well-known CE presenter, Clarence is an active member of NACDS, NCPA, NCPA-PAC, and NCPDP.|