4 Reasons Why Building the Pharmacist-Patient Relationship Is So Important

pharmacist-patient relationship - trust sign
Trust is the foundation of any relationship. Whether we’re talking about a marriage, a business partnership, or a relationship between a health care provider and their patient, a relationship cannot be considered strong if it doesn’t have trust at its base. With trust comes a shared goal and a shared plan for achieving it. Without
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Star Ratings & Performance Metrics for Pharmacies: A Primer

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Medication adherence is a hot topic in the health care industry. And when it comes to pharmacies, discussions about adherence often lead to discussions about Star Ratings. But . . . what are they? What do they mean? How are they determined? Who determines them? What results can they have for your pharmacy? There’s a
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Adding a Personal Touch to Prescription Delivery Service

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Prescription delivery programs are gaining traction in the pharmacy industry. While independent pharmacists have been offering home deliveries for years, other players are getting into the game. CVS and Walgreens have recently started offering home delivery for their medications. Both companies charge for the service and typically offer delivery within 1-2 days of ordering, showing
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Patient-Centered Care: How to Differentiate Your Pharmacy from Big Box Stores

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Convenience has become a cornerstone of our lives. Entire industries have been built on our desire for more convenience. Why spend hours cooking a meal when you can eat out? Why wait for your food at a sit-down restaurant when you can just grab fast food? Why go out to get fast food when you
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Overcoming the Top Medication Synchronization Challenges

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Medication synchronization, or med sync, has revolutionized the pharmacy industry. It’s been a blessing to both patients and pharmacies. Patients with multiple medications can pick up all their monthly refills in one visit instead of making several trips per month. Pharmacies can add a level of predictability to their business that gives them a better
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Medical Billing Solution Must Haves for Every Pharmacist

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Clinical care in pharmacies is hardly a new thing. Pharmacists have been providing care beyond filling prescriptions for as long as the profession has existed. But getting compensated for that care? That’s a recent development. And in order to get paid for providing that care, pharmacies must utilize some kind of medical billing solution.  
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Care Plans: How Documentation Can Make a Difference

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“If you don’t document it, it didn’t happen.” These words from Mark McCurdy, RPh, pharmacist and owner of Mark’s Pharmacy in Cambridge, Nebraska, shine a light on an ongoing issue in the pharmacy industry today: reimbursement for clinical care. McCurdy’s answer to this problem? Care plans. As a CPESN Luminary, McCurdy has been recognized as
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DIR Fees: Clawbacks, Controversy & Common Ground

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Pharmacists all over the country have different stories. They come from all walks of life. Some are second-, third-, and even fourth-generation pharmacists. Others simply nurtured an interest in wanting to help people live better lives. They differ on political ideologies, business aspirations, and the correct way to eat an Oreo cookie. However, ask any
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3 Characteristics of a New Era Pharmacy

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In pharmacy, as with most industries, the ones who are successful are the ones who are mindful of the future. So what is the future of pharmacy? While there are different ideas about where the pharmacy industry is heading, most agree that it is changing. Soon, simply filling prescriptions will not be enough to keep
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Giving It Your Best Shot: How to Start a Vaccination Program in Your Pharmacy

basketball shot - pharmacy vaccination program
Are you still on the fence about offering vaccinations at your pharmacy? The benefits of a pharmacy vaccination program — both for your store and your patients — are well documented. Your patients have a faster, often cheaper way to get the vaccines they need, and your business will see a profit boost from both
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